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Type of Work

Product Design, Service Design

My Role

The Challenge

Immigrants whose elderly parents back home feel helpless and guilty when it comes to caring for them from overseas.

The Outcome

DinDin is a service that allows you to stay connected with your family. Especially those who are away from each other. DinDin helps families hold each other accountable for their personal health through facilitated activities.

Giving Voices through Intergenerational Care

The facilitated activities such as puzzle, yoga, journals, book club are recommended by the service based on the families’ goals and demographics. They give voices to the children and elderly parents who play huge roles in transnational families but have not been given a lot of attention.

 

Background

Opportunities

are a major driver of migration.

Migration improves their income, their access to education and health, and provide better prospects for their family.

But, many families remain separated, which makes it hard to keep track of each other.

Transnational caregiving is a process involving the challenges of time, money, family life cycle stage, health considerations, work demands, competing household obligations, crisis care, visa limitations, travel costs, mismatched cultural expectations, and use of communication technology.

Why not just bring them with you?

Neither financially viable nor the best solution as it might be hard for them to adapt and may lead to social isolation and parents want to feel independent.

Current US immigration policies are more focused on individual migrant and severely limits family-based immigration. This leaves many families remain separated (not only at borders). 

The Users

Getting the child involved in the care

After learning that the monitoring technology may not be the best way to address the issue of emotional connection, I prototyped a platform DinDin that brings the children of immigrants into the equation. 

The grandparents or adult immigrants often said that interacting with or seeing the children grow is one of the joys for elderly parents. 

At the same time, second-generation immigrants often faced with identity confusion, conflicts between the country they grow up in and the culture their parents are from. With this in mind, the interactions in the form of intergenerational care is an opportunity to address the pain points of all parties involved in the immigrant family.

 

DinDin helps families hold each other accountable for their personal health through facilitated activities.

Children's interaction with DinDin

Adult immigrants' interaction with DinDin

After testing with the relevant stakeholders like the parents and grandparents, I redefined the experiences of the ‘Get notified’ experience of the journey map.

Signing up

When she doesn't pick up

The user needs to make a quick decision whether it's something she has to wait for a bit to call back or has to call everyone.

The notification shows that the caregiver and dr’s office tried to reach her.

Impact

DinDin will make an impact on the improved health of the parents, feelings of connectedness and relief through intergenerational care

Next Steps

“A voice says a lot.”

The most important question when confronting senior users with new technology is: Are they willing to use it? This question often came up in user testing as well. One interviewee said that their parents really are satisfied with just connecting with their grandchildren. Researchers around the world are exploring how to detect vocal patterns that might indicate Parkinson’s or even heart disease. 

Think about the potential this field represents to help our elderly. Using voice assistants to detect the onset of degenerative neurological diseases would be fantastic. This spurred my design forward to give more voice to children and aging parents as contributors to care across the distance.

Whether you're looking to complete your team or simply want to chat, let's touch base to find out how we can collaborate together! 

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